Prescriptions

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Prescription Requests

New dedicated prescription answering machine service available from Monday 18^th March 2025

The quickest and easiest way to order your repeat medication is online using one of the online platforms such as the NHS APP, however, there are times when you need an item which is not showing on your repeat prescription list.

To order your medication you can telephone the dedicated prescription answering machine service. You will need to leave your name, date of birth and address along with the names of the medication you require. Any messages left that are not requesting medication will not be processed. The prescription answering machine service opening hours is Monday to Friday 10am to 5pm.

Prescription Requests

There are several ways you can order a prescription.

Order online (e.g. Patient Access, NHS App etc.)
Order with your pharmacy (if allowed, some restrictions apply.)
Order by telephone – 01254 964974 option 2 this is the dedicated prescription request number. You can leave your request for repeat prescriptions on an answering machine between the hours of 10am and 5pm. You will need to leave your name, address and date of birth along with the names of the medication you require.
Complete a prescription request slip at the reception counter.
Complete an online request here: Request a repeat prescription

We would encourage patients on regular repeat medications to register for online access. You can do this by downloading the NHS APP. You can use the NHS App to get health advice, order repeat prescriptions, view your GP health record and more.

For more information go to www.nhs.uk/nhsapp

All prescriptions will be sent electronically to a chemist. If you have not already registered for this service, you will be contacted before your prescription can be issued.

We are keen to ensure that patients with ongoing medical problems are regularly monitored. If the date for your review has passed you may be asked to make an appointment with a doctor or nurse, or you may be contacted by telephone.

Please only order the medications you need

NHS Prescription Charges

Most adults in England have to pay prescription charges.

Some items are always free, including contraceptives and medicines prescribed for hospital inpatients.

The current prescription charge is £9.65 per item.

A prescription prepayment certificate (PPC) could save you money on NHS prescription costs:

a 3-month PPC costs £31.25
a 12-month PPC is £111.60
a 12-month PPC for hormone replacement therapy (HRT) only is £19.30

For further information please visit NHS prescription charges - NHS (www.nhs.uk)

You can get a prepayment certificate application form from your pharmacist or apply online NHS Prescription Prepayment Certificate (PPC) | NHSBSA

Prescribing and Self-Care

Medication listed below is not available on prescription and can be purchased at any pharmacy or most supermarkets.
Antifungal treatments	Emollients for mild dry skin condition
Antihistamines	Head lice treatment
Antiperspirants	Health supplements
Bites and stings treatments	Indigestion / heartburn remedies
Blepharitis wipes/lotion	Nasal decongestants
Conjunctivitis treatments	Nicotine Replacement
Dandruff – cradle cap treatments	Simple pain relief
Diarrhoea treatment	Sore Throat Treatments
Ear wax removers	Sunscreens
Teething treatments	Vitamins
Warts and verruca treatments	Thrush treatment

NHS App

If you’re a patient at our practice you can use NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to get health advice, order repeat prescriptions, view your GP health record and more.

For more information go to www.nhs.uk/nhsapp

EPS – Electronic Prescription Service

Do you have a repeat prescription?

Did you know that every day GP’s in the UK issue 1.5 million paper prescriptions and 70% of these are repeat prescriptions?

A new system has been created to make it easier for you to pick up your repeat prescription. It is called the Electronic Prescription Service, or EPS for short.

The Electronic Prescription Service is an NHS service that sends your prescription from GP surgery to Pharmacy without the need for a paper copy.

Nominate a pharmacy of your choice and this pharmacy will receive your prescription directly from your GP, via the Electronic Prescription Service (EPS).

With EPS you will not have to visit your practice to pick up your paper prescription anymore.

You will have more choice about where to get your medicines from because you can choose a pharmacy near to where you live, work or shop.

EPS is reliable, secure and confidential.

Your electronic prescription will only be seen by the same people in GP practices and pharmacies who see your paper prescription now.

If you are interested in using the Electronic Prescription Service speak to your pharmacist.

You can also find out more about the Electronic Prescription Service by logging onto systems.hscic.gov.uk/eps/patients

Please only order the medications you need.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. Please book a routine appointment for your review.

Questions about your prescription

If you have questions about your medicine or your prescription please contact the surgery.

Your local pharmacists can also answer any questions about your prescription. They can answer questions on medicines you can buy without a prescription.

Find a pharmacy

NHS Medicines A to Z