Appointments are released on the day and prebookable in advance. We offer face to face and telephone appointments.
It is important that you come to the surgery in good time for your appointment. The car park can get very busy, and we suggest giving yourself enough time to get here and book in. We are unable to see late arrivals. If you would prefer a telephone appointment, our reception staff can book this for you or change a booked appointment to a telephone appointment. If you do request a telephone appointment the Clinician will treat you remotely if they can, if not you will be asked to re-book.
When you book an appointment reception staff have been asked by the GPs to capture the following information when they book an appointment;
- A detailed description of the symptoms.
- How long the patient has had the symptoms.
- If any treatments have been used prior to attending (Self-care, Pharmacy First, prior visit and prior medication.)
- If a chaperone may be required (if appropriate.)
This is to ensure we can book you in with the most suitable Clinician or service. All of our staff have passed a strict vetting process and are trained in patient confidentiality.
NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to get health advice, order repeat prescriptions, view your GP health record and more.
For more information go to www.nhs.uk/nhsapp
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
- The check and cancel service over the phone - by calling the main line on 01254964974, press option 2 for appointments and then option 2 to check or cancel. Providing you are calling from the number held on your GP record you will not need to hold on for a receptionist to answer, this is an automated service and you can check or cancel your appointment quickly. Our opening times
- Visit the surgery and speak with a receptionist. Our opening times